Job Title: Operations Team Leader
Salary Package: up to ₹ 30k/month*
Company Name: Teleperformance
Job Location: Mohali, India
Qualification : Graduation
Job Info:-
Qualification required:
Any graduate from any stream.
Job Responsibilities:
Responsible for a team of associates
Resolve agent and customer issues
Be directly responsible for the overall performance of team members
Conduct performance reviews and team meetings
Conduct monitoring and coaching sessions
Coordinate with training and quality assurance to identify systematic quality improvement opportunities
Competent in all process and technical skills required at the agent level thorough understanding of metrics requirements and targets
Ensuring the customer is advised appropriately, and regulations and disclaimers are given as per the process guidelines.
Preferred skill:
Good analytical skills.
Ability to multi-task.
Ability to work well in and promote a team environment.
People management skills.
Good communication skills are required.
Selection Process: Teleperformance Recruitment 2023:-
Application Screening
Online Assessment
Technical Interviews
HR Interview
Final Selection