Job Position: Technical Support Engineers
Company Name: Zoho
Qualification: Any Degree
Job Location: Chennai
Salary: upto Rs.5 LPA
Job Description:
Zoho is looking for talented and customer-focused individuals to join our team as Technical Support Engineers. As a Technical Support Engineer, you will play a crucial role in providing exceptional support and resolving technical issues for our customers. You will be responsible for troubleshooting software and hardware problems, analyzing customer requirements, and delivering effective solutions. If you are passionate about technology and enjoy assisting customers, this is the perfect opportunity for you.
Responsibilities:
Provide excellent technical support and assistance to customers via phone, email, and chat.
Identify and troubleshoot software and hardware issues, ensuring timely resolution.
Analyze customer requirements and provide customized solutions to meet their needs.
Collaborate with cross-functional teams to escalate and resolve complex technical problems.
Document and maintain accurate records of customer interactions and solutions.
Stay updated with the latest product updates and features to provide accurate information to customers.
Provide proactive and timely communication to customers regarding issue status and resolution progress.
Requirements:
Minimum of a bachelor’s degree in any discipline.
Strong technical aptitude and knowledge of computer systems, software, and hardware.
Excellent problem-solving and analytical skills.
Exceptional customer service and communication skills.
Ability to work well in a team environment and collaborate effectively with stakeholders.
Previous experience in technical support or customer service is preferred but not mandatory.
Willingness to work in rotating shifts, including weekends and holidays.
How to Apply:
To apply for the position of Technical Support Engineer at Zoho, please visit our careers page at [Zoho Careers Page URL] and submit your updated resume. Only shortlisted candidates will be contacted for further rounds of the selection process.
Note: This job posting is for the Chennai location. Please ensure that you are eligible to work in Chennai before applying.
Join our team and become part of a dynamic and fast-growing organization that values innovation and customer satisfaction. Apply now and embark on an exciting career as a Technical Support Engineer at Zoho!
Application Deadline: [Specify the deadline for application submission, e.g., August 31, 2023]
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Please note that this job description is provided as a reference and may be subject to change or modification based on the specific requirements of the hiring organization.