Job Position: Associate Analyst
Company Name: Concentrix
Qualification: Any Degree Graduate
Job Location: Noida
Salary: Up to 6 LPA (Expected)
Job Description:
Concentrix, a leading global provider of customer engagement services, is seeking qualified candidates for the position of Associate Analyst. As an Associate Analyst in Technical Support Operations, you will play a vital role in delivering exceptional customer service and technical assistance to clients.
- Provide technical support and troubleshooting assistance to customers via phone, email, or chat.
- Diagnose and resolve technical issues by guiding customers through step-by-step processes.
- Escalate complex problems to senior team members or appropriate departments.
- Document customer interactions and resolutions accurately in the system.
- Maintain a high level of customer satisfaction by meeting or exceeding service level agreements.
- Stay updated with product knowledge and industry trends to provide accurate and up-to-date information to customers.
Requirements:
- Graduation in any field is required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and technical aptitude.
- Proficiency in using computer systems and navigating software applications.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in rotational shifts.
Benefits:
- Competitive salary package, up to 6 LPA.
- Health insurance and wellness programs.
- Opportunities for career growth and skill development.
- Collaborative and inclusive work environment.
- Employee recognition programs.
How to Apply: Interested candidates are requested to submit their updated resumes to the Concentrix careers portal at [link]. Please mention “Associate Analyst – Technical Support Operations” and “Noida” in the subject line of your application. Only shortlisted candidates will be contacted for further selection processes.
Note: The application deadline is [date]. Don’t miss this opportunity to join a leading global organization and make a difference in customer support and technical assistance.