Job Position: Associate Technical Support Analyst
Company Name: Global Payments
Qualification: Any degree
Job Location: Pune
Salary: Up to 6 LPA (Expected)
Job Description:-
Bachelor’s Degree
Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered.
Typically No Relevant Experience Required
Previous experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plus.
Responsibility:-
Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
Sets up and configures appropriate hardware and software for new team members as primary analyst.Assists with maintaining the functionality and efficiency of computer and user objects in active directory.
Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.Builds and configures infrastructure underpinning LAN services, as directed under supervision.
Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed.