Job Position: Customer Support
Company Name: Mphasis
Qualification: Any Graduate
Salary: Up to 4 LPA (Expected)
Location: Pune/Mangalore
Job Description:
Any Graduate
0-1 Years of work experience
Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests.
Monitor work queue daily and perform task according to SLA requirements
Verify loan notes on the file and check loan status
Review and analyze various Mtg documents
Eye for details and work under tight timelines
Basic quantitative decision making
Understanding business rules or task requirements
Handling task and completing within defined timeline
Ensure 100% work adherence and schedule adherence.