Job Title – Product Trainee
Qualification – B.E/B.Tech/BCA/MCA/MSc
Company Name – Verint
Location – Bangalore
Salary – Rs. 2 to 4 LPA
Job Info.:-
Product Trainee:
Bachelor’s degree in a technology discipline or related field
Willing to work night shifts
Knowledge of SQL will be added advantage
Excellent Verbal and Communication skills
Responsibilities:
Respond to customer calls to report, follow up on, or escalate issues. Demonstrate an urgent interest in satisfying their concerns and ensure proper ownership of issues and escalations.
Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
Deliver customer base notifications, marketing information, or product information as required.