Job Title: Service Level Coordinator
Salary Package: ₹22,000 – ₹40,000 a Month
Company Name: Wipro Limited
Job Location: Mumbai, India
Qualification : Bachelor’s Degree
Job Info:
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- Ensure that specific and measurable targets are developed forall IT services
- Monitor and improve customer satisfaction with the quality ofservice delivered
- Monitor service performance against SLAs
- Ensure that IT and the customers have a clear and unambiguousexpectation of the level of service to be delivered
- Ensure that proactive measures to improve the levels of servicedelivered are implemented wherever it is cost-justifiable to do so
- Determine, document and agree requirements for new services and produce SLRs
- Review and revise underpinning agreements and service scope, Produce service reports
Key skills and Competencies
- 8-10 years of service delivery experience
- Knowledge of ITIL Processes knowhow
- Should have good communication skills.
- Shows great commitment to the work
- Analytical and problem-solving capabilities
- Strong interpersonal skills, tenacity and flexibility.
- Graduate in any discipline
- PMP / GB / BB certification would be preferred
- Proficient in MS Word, Excel, Access, PowerPoint.