Job Title: Video KYC-Officer
Salary Package: ₹20,000 – ₹35,000 a Month
Company Name: HDFC Bank
Job Location: Lucknow, Uttar Pradesh
Qualification : Bachelor’s Degree
Job Info:
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- Video Customer Identification Carry out Customer identification process through Video calls Performing due diligence checks & reviewing KYC documentation through Video calls Need to be consistent, thorough, accurate and credible while performing duties Need to be time bound & ensure the requests are closed with in stipulated timelines B.
- Interaction Quality Complete and accurate capture of call interactions Need to ensure defect rates are kept under acceptable levels C.
- Customer Service Must exhibit highest standards of customer service To ensure customers are comfortable through our the verification process Abide by Banks grooming standards D.
- Business Value additions Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations Profiling of customers in order to aid right cross-servicing of Bank products E.
Skills
- Awareness of Banking regulatory guidelines, especially Anti Money Laundering
- Planning and Organizing Skills
- Interpersonal Skills
- Strong verbal & Written Communication skills Ability to draft summary
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