Job Title: Customer Service Specialist
Salary Package: ₹18,000 – ₹22,000 a Month
Company Name: Croma
Job Location: Bangalore, Karnataka
Qualification : Any Graduate
Job Info:
Croma is also the first omni-channel electronics retailer uniting the varying customer touch-points: a full-fledged Croma Store and the Online Electronics Shop
Key Responsibilities:
- To achieve the revenue and profit targets for the store.
- Interacting with customers, giving them product presentations and convincing them to make purchases.
- Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock.
- Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards.
- Execute plans to maximize sales as assigned.
- Maintains positive relations and rapport with Customers.
- Keeping oneself updated with all the product knowledge.
- Using the technical skills and/or product knowledge to help the customers buy the right product.
- Handle customer queries effectively.
- Effectively collects customer feedback and passes it to immediate manager.
- Attend mandatory staff meetings and training sessions.
- Completion of all administrative paperwork during scheduled shift.
- Knowledge of procedures in emergency situations.
- Knowledge of facility rules, regulations and philosophy of the store.
- Other duties as assigned by the superior.