Job Title: Senior Manager Client Onboarding Experience
Salary Package: ₹28,000 – ₹40,000 a Month
Company Name: Indiamart
Job Location: Noida, Uttar Pradesh
Qualification : Bachelor’s Degree
Job Info:
What the Role offers :
Managing and developing large direct and indirect remote teams
Exposure to process re-engineering, operations, servicing practices
Benchmarking & building superior processes for next-level onboarding
Key Responsibilities :
Own the customer onboarding process, and deliver a WOW experience
during the initial client journey
Ensure customers are onboarded with the right expectations
Source high quality digital content to create best-in-class catalogs
Manage multiple outsourced vendors
Ensure regular process reviews and technology-based process
improvement feedbacks to cross-functional teams
Maintain fast onboarding, audits, training, and team motivation focus
Maintain process compliances and hygiene
Own the customer onboarding process, and deliver a WOW experience
during the initial client journey
Ensure customers are onboarded with the right expectations
Source high quality digital content to create best-in-class catalogs
Manage multiple outsourced vendors
Ensure regular process reviews and technology-based process
improvement feedbacks to cross-functional teams
Maintain fast onboarding, audits, training, and team motivation focus
Maintain process compliances and hygiene
Team Management, Data Analysis, Process Review, CATALOG CREATION,
Excellent Team-handling skills
Good communication and presentation skills
Strong data analysis skills and understanding of technology