Wipro Recruitment 2022 – Wipro Careers – Administrator Jobs

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service request sraised from the end-user as per the defined SLA’s ensuring client satisfaction

Do

1. Ensure timely response of all the tickets raised by the client end user
   1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe

• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

1. Provide an acceptance and immediate resolution to the high priority tickets/ service
2. Installing and configuring software/ hardware requirements based onservice requests
3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations

• Provide application/ user access as per client requirements andrequests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer

1. Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
2. Coordinate with on-site team for complex problem resolution andensure timely client servicing
3. Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner