700+Post~ IDFC FIRST Bank Job For 12th Pass | Customer Service Jobs In Noida For Freshers | 12th Pass Bank Job In Noida For Graduates

Job Info:

• • • Role/Job Title: Customer Service Executive – Retail Liabilities Inbound

      Business: Service

      Function/ Department: Customer Experience

      Place of work: Customer Contact Center (Phone Banking unit)

      Roles & Responsibilities:

      ‘1. Productivity

      2. Maintaining Service Quality

      3. Average Handling Time

      4. First Contact Resolution

      5. Maintaining TAT for all customer requests

      6. Channel Migration to alternate channels

      Secondary Responsibilities:

      ‘Drive all the initiatives in the Customer contact center.

      Key Success Metrics:

      ‘Productivity, Average handling time, First contact resolution

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